Details of the new UK Visas and Immigration Customer Enquiry Service.
Visa
From 1 April 2014 UK visa customers will be able to use our n...ew international enquiry service to find information about the visa application process.
The service is provided by Hinduja Global Solutions (HGS) working in partnership with UK Visas and Immigration to provide enquiry services to people applying for a visa.
The new enquiry service will provide a better service to customers, at a lower cost to UK Visas and Immigration. Customers will receive a response more quickly and in some cases the cost of their call will be cheaper.
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The new enquiry service will provide an improved service to visa customers in 20 languages with opening times reflecting the working hours and days in each country.
HGS staff does not play any part in, or influence the outcome of visa applications.
Customers can use our improved website to access all relevant information about the visa process. If you wish to contact us, you can do so via email, telephone or web-chat. Contact by e-mail is free, and speaking to an advisor costs £1.37 per minute on top of the cost of the call; a ten minute web-chat will cost £4.
To make an enquiry you can call at 00 44 1243 217 961; or 00 44 1243 218 175 between 9:00am - 5:00pm or
alternatively write an email or have a web chat by logging on to http://www.teamhgs.com/uk/ or https://ukvi-international.faq-help.com/
UK Visas & Immigration Date: 28 March 2014
https://www.gov.uk/government/organisations/uk-visas-and-immigration
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